Shipping and Return Policy

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. If the Books are in stock, your order will typically ship out in 2-4 business days after your order confirmation. You will receive another notification when your order has shipped. Shipments and deliveries in California take normally 3-6 business days.

All shipping timeframes listed are estimates and not guarantees. Please note: Once your package has left the warehouse, RED DINING BOOK LLC is not responsible for weather or mail carrier delays. Timeframes vary according to order volumes and location. If your order contains a pre-ordered Book, your order will ship when the Book is back in stock.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. (Check your spam folder if you have not received this email.)

If you haven’t received your order within seven days of receiving your shipping confirmation email, please contact us at info@reddiningbook.com with your name and order number, and we will look into it for you.

Carriers do not always scan packages initially when they're collected from the warehouse but usually are scanned once they get to the first distribution center. At times, shipments will suddenly resurface in transit, be out for delivery, or even be delivered.

We are unable to file a “lost in transit” claim until a certain number of days have passed without an update on the tracking information. 20 days with no updates on domestic orders. Thankfully, packages often suddenly resurface long before this time expires and we are able to resolve these issues sooner.

If you have not received your order and it was marked “Delivered”, please make sure to reach out within 14 days of the scanned delivery date.  If you reach out after 14 days, we are unable to file a claim and your order will not be eligible for reimbursement or re-shipment.

Refunds, returns, and exchanges

In general, all sales of the Book are final, and no returns are accepted, and refunds are given. We accept only returns up to 14 days after delivery, if the Book is unused, in its original condition, and in its original foil packaging, and we will refund the full order amount. You are responsible for the return shipping costs. Please contact us in this event at info@reddiningbook.com. No exchanges are accepted.

In the event that you have received a damaged Book, please email us immediately at info@reddiningbook.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Please note that it typically takes about 5-10 business days for your return to arrive at our warehouse and be processed for refund. Once we receive your qualifying return and approve your refund, RED DINING BOOK LLC will credit your original method of payment. Depending on your financial institution, please allow an additional 2–10 business days for the refund credit to post to your bank or credit card account.

If you have any further questions, please don't hesitate to contact us at info@redddiningbook.com.